DiDiket and Sellers are responsible for receiving complaints and supporting Buyers regarding transactions on the DiDiket website.
In case of disputes, the company emphasizes negotiation and reconciliation solutions between parties to maintain members' trust in the quality of DiDiket's services and follows the following steps:
Step 1: The Buyer Member complains about the Seller's service via email: didiket.cs@gmail.com or hotline: .....
Step 2: DiDiket's Customer Care Department will receive complaints from Buyer Members, depending on the nature and severity of the complaint, DiDiket will take specific measures to support the Buyer in resolving the dispute.
Step 3: If the dispute is beyond the capabilities and authority of DiDiket, the administration will request the Buyer to bring the case to the relevant state authority for resolution according to the law.
Event participants can submit complaints to the following address:
DiDiket
Hotline: ........
Email: didiket.cs@gmail.com