Didiket and Sellers are responsible for receiving complaints and supporting Buyers related to transactions at the DiDiket website.

When a dispute arises, the Company promotes negotiation and mediation between the parties to maintain members' trust in the service quality of DiDiket and follows these steps:

Step 1: Buyer members complain about the Seller's service via email: didiket.cs@gmail.com or via hotline 

Step 2: DiDiket's Customer Care Department will receive complaints from Buyer members. Depending on the nature and extent of the complaint, DiDiket will have specific measures to support Buyers in resolving them. that dispute.

Step 3: In cases beyond the capabilities and authority of DiDiket, the management board will request the Buyer to bring this case to a competent state agency for resolution according to law.

Event participants submit complaints at:

DiDiket Head office:

83 Than Van Nhiep, An Phu Ward, Thu Duc City, HCMC.

Email: didiket.cs@gmail.com